Product Manager, Portals

Location: McLean, Virginia, United States

Notice

This position is no longer open.

Requisition Number: RR-0002937

Position Title:

External Description:

The health and safety of our employees is our top priority. Due to the pandemic, all our employees are working remotely and we will be conducting candidate interviews by video. This position will remain as a remote position once the COVID-19 crisis has abated.

The Product Manager for Portals will support the current state Portals that provide self-service to a variety of our client's customers across Small and Medium, Enterprise and Public Sector companies. The Product Manager will work closely with business stakeholders and technology counterparts to deliver on business, customer, and technology demands for the current state portals, while also supporting the process to deliver new Portal experiences.

Here’s what you’ll do in this role:

  • Owns the Portals product features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and roadmap.
  • Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
  • Communicates, influences, and sells ideas at Director level and below.
  • Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
  • Creates an environment and culture where the team is immersed in customer-first mindset.
  • Partners with Product Owners to translates product/platform strategy into user stories consumable for Dev teams for moderately complex products.
  • Scopes and prioritizes activities based on business and customer impact.
  • Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
  • Generates and maintains dashboards and reports that track product health and success metrics.
  • Supports stakeholder teams with the necessary product knowledge and additional documentation.
  • Manages development of adoption tools and training materials.
  • Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
  • Collaborates and develops positive working relationships with many technical and non-technical teams.
  • Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
  • Develops adoption tools and training material.

 

Your qualifications:

  • Agile Methodologies (Scrum, Kanban, SAFe)
  • Experience in a B2B environment preferred
  • Knowledge of JIRA and/or other project management tools
  • Experience with usability testing and user research methodologies
  • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
  • Impeccable integrity. We are team-first at Celerity
  • A positive attitude. We can have fun while we work hard to solve business challenges
  • A heart for people. Excellent relationship-building skills across teams, peers, clients, vendors
  • A head for business. Nothing falls through the cracks on your watch
  • A passion for results. You strive to work complex issues with a strong sense of ownership and urgency.

Remote: 1

City: McLean

State: Virginia

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Community / Marketing Title: Product Manager, Portals

Company Profile:

Find your home at Celerity

At Celerity, authenticity isn’t just a buzz word. It’s a promise to each other and to our clients that we will bring our true, best selves to every interaction, to every solution. We hire for the person -- not for the role. And we believe in surrounding ourselves with not only the best and brightest innovative thinkers, but with those of highest integrity who are purpose-driven in all that they do. That's how we've come to be known by our clients as the consultancy that delivers impact, not ego.

Our culture attracts people who crave something greater than a job: meaningful opportunities in an environment of mutual respect. Every kind of talent is celebrated here. We look for people who share our values to be bold, innovative, and a transformative force for our clients. Through opportunities to shape skill sets and work with industry-leading consultants and exciting clients, including access to professional trainings and certifications that best align with your career goals, Celerity provides the freedom to grow both personally and professionally.

We offer a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Find out more at www.celerity.com/careers.

EEO Employer Verbiage: <p><strong>We Are Celerity<br /></strong></p> <p> </p> <p>Founded in 2002, Celerity <span style="color:black;background:white">is a business and technology consulting firm dedicated to helping businesses respond to change—efficiently, quickly, and with focus on the customer. We specialize in digital experience, change management, operational efficiency, and the integration between them all.</span> Celerity is the premium solutions partner of Randstad Technology Group (RTG US).</p> <p> </p> <p>This is an extraordinary time to be in business. As digital transformation continues to accelerate and businesses are challenged to quickly respond, Celerity is leading the way — supporting transformative change for our clients and offering our professionals exciting career opportunities.</p> <p> </p> <p>We help businesses thrive in a changing environment. Join us.</p>

CountryEEOText_Description: We are proud to be an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Celerity is committed to providing veteran employment opportunities to our service men and women.