Desktop Support Engineer

Location: Harrisburg, Pennsylvania, United States

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Requisition Number: 8869

Position Title:

External Description:

The health and safety of our employees is our top priority. Due to the pandemic, all our employees are working remotely and we will be conducting candidate interviews by video. This position will be required to be on client site full time once the COVID-19 crisis has abated.


Here’s what you’ll do in this role:

  • Create and maintain standard images for all supported operating systems and hardware platforms
  • Ensure PC images and configurations meet all Agency security and compliance requirements
  • Collaborate with the Enterprise Security Office (ESO) and Department Manager regarding desktop security issues and policy formulation
  • Create and deploy software packages using automation tools to support Agency wide installation and updates of desktop applications.
  • Perform security vulnerability mitigation and monthly patching of desktop operating systems and software
  • Research and evaluate requests for new desktop software or software tools, including rationalization against existing Agency approved software
  • Assist in the evaluation and selection of hardware and software
  • Assist with the management of systems and applications used to build, deploy, and update desktop operating systems and software
  • Participate with senior Information Technology staff in project planning for new application rollouts, evaluations, testing and special projects related to desktop software/hardware and support systems
  • Create documentation of best practices and standard operating procedures related to the administration and support of desktop operating systems, hardware platforms, and software
  • Provide support for issues escalated from Desktop Support Analysts
  • Assist with training and mentoring Desktop Support Analysts
  • Troubleshoot problems using various software tools, getting to the root cause to facilitate solving the problem
  • Assist with the implementation of various software tools including but not limited to keeping software tools up to date, supplying install instructions, problem resolution documentation and performing upgrades
  • Maintain technical expertise within the software tools
  • Provide backup support for software tools outside of incumbent’s primary responsibility
  • Perform developer subset requests from encyclopedias, architect consolidation requests into project encyclopedias, rollups to production encyclopedias
  • Participate in the planning, installation, maintenance, performance tuning and implementation of source code versioning tool software
  • Troubleshoot problems getting to the root cause to facilitate solving the problem
  • Maintain source code migration/deployment process to the extent of writing scripts for workflows and maintaining the actual code for the process to increase efficiency
  • Develop and publish project schedules, roadmaps and report on accomplishments
  • Communicate outages and issues to senior management and business units, provide cause and resolution once issues have been resolved
  • Maintain accurate and current National Institute of Standards Technology (NIST) procedures and documentation
  • Participate in Business Continuity/Disaster Recovery planning and testing
  • Other duties as assigned


Your qualifications:

  • Associate degree in computer science and two plus years of relevant experience or a combination of training/certification and 4 years of applicable experience
  • Experience in any one of the following programming languages (Cobol, VB, Java, C (any variation), SAS, etc.)
  • Knowledge with using Microfocus Mainframe Express and Netron Fusion, helpful
  • Knowledge of SQL (DB2, Microsoft SQL Server, etc.)
  • In depth knowledge of operating system and software deployment tools (MDT, SCCM, CA ITCM, WSUS, etc.)
  • Demonstrated experience automating the installation of software in an enterprise environment
  • Effective communication skills necessary to make yourself understood when speaking about complex technical subjects
  • Track record of managing multiple activities with varying priorities while ensuring accurate and timely results
  • Demonstrated experience working in a multi-platform environment
  • Proficient experience in scripting languages (e.g. MS-DOS, AIX, etc.)
  • Proven ability to focus on details for extended periods of time
  • Key Encyclopedia and Objectware Program Compare software
  • Maven, Subversion, Archiva
  • Serena Change Manager (PVCS)
  • Personal DB2
  • Quality Center
  • Atlassian Tools
  • Impeccable integrity. We are team-first at Celerity
  • A positive attitude. We can have fun while we work hard to solve business challenges
  • A heart for people. Excellent relationship-building skills across teams, peers, clients, vendors
  • A head for business. Nothing falls through the cracks on your watch
  • A passion for results. You strive to work complex issues with a strong sense of ownership and urgency

Remote: 1

City: Harrisburg

State: Pennsylvania

Ext Portal Job Header:

Community / Marketing Title: Desktop Support Engineer

Company Profile:

Find your home at Celerity

At Celerity, authenticity isn’t just a buzz word. It’s a promise to each other and to our clients that we will bring our true, best selves to every interaction, to every solution. We hire for the person -- not for the role. And we believe in surrounding ourselves with not only the best and brightest innovative thinkers, but with those of highest integrity who are purpose-driven in all that they do. That's how we've come to be known by our clients as the consultancy that delivers impact, not ego.

Our culture attracts people who crave something greater than a job: meaningful opportunities in an environment of mutual respect. Every kind of talent is celebrated here. We look for people who share our values to be bold, innovative, and a transformative force for our clients. Through opportunities to shape skill sets and work with industry-leading consultants and exciting clients, including access to professional trainings and certifications that best align with your career goals, Celerity provides the freedom to grow both personally and professionally.

We offer a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Find out more at

EEO Employer Verbiage: <p><strong>We Are Celerity<br /></strong></p> <p> </p> <p>Founded in 2002, Celerity <span style="color:black;background:white">is a business and technology consulting firm dedicated to helping businesses respond to change—efficiently, quickly, and with focus on the customer. We specialize in digital experience, change management, operational efficiency, and the integration between them all.</span> Celerity is the premium solutions partner of Randstad Technology Group (RTG US).</p> <p> </p> <p>This is an extraordinary time to be in business. As digital transformation continues to accelerate and businesses are challenged to quickly respond, Celerity is leading the way — supporting transformative change for our clients and offering our professionals exciting career opportunities.</p> <p> </p> <p>We help businesses thrive in a changing environment. Join us.</p>

CountryEEOText_Description: We are proud to be an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Celerity is committed to providing veteran employment opportunities to our service men and women.